22 June 2023

Effective communication is essential for the success of any business. It ensures smooth operations and enhances the experience for both your team and customers. In today’s era of remote and hybrid working, having the right tools is crucial to prevent communication gaps. This is where Unified Communications (UC) services come into play.

What is Unified Communications?

Unified Communications is a comprehensive solution that consolidates all your enterprise communication channels into a single platform. It brings together voice and video calls, conferencing, and instant messaging, along with other advanced features. Unlike traditional phone systems, UC offers multi-channel communication capabilities from a unified tool. Moreover, it operates on the cloud, enabling your team to access it from anywhere, which greatly accelerates both internal and external communications.

Introducing Square One Network, a hidden gem in Bristol’s business communication landscape. As the best-kept secret in the city, we pride ourselves on being a leading provider of UC solutions that drive productivity for businesses of all sizes. With our innovative services and expertise, we can unlock the full potential of your business. Let’s delve into the remarkable benefits of UC and discover how Square One Network can revolutionise your operations.

  • Boosting Productivity

Unified communications significantly enhance operational efficiency, saving time and energy. By eliminating the need to switch between different communication channels, your employees can focus on their work without distractions. Additionally, UC provides presence settings that indicate the availability of colleagues, enabling seamless communication channel selection.

Integration with Outlook calendars streamlines scheduling and attending video calls whether it be ‘Teams’, ‘Zoom’ or ‘Google Meet’ etc. With UC, everyday communication becomes faster and easier, fostering productivity across your organisation.

  • Driving Collaboration, Near and Far

As businesses increasingly embrace hybrid and flexible working models, the demand for modern collaboration tools has grown. UC ensures uninterrupted connectivity for your workforce, regardless of their location. With cloud hosting, your team can utilise UC tools from anywhere with an internet connection. This means that employees working remotely or on the go have access to the same robust communication tools as those in the office.

For multi-site businesses, UC enables seamless long-distance collaboration. Cloud-based systems can be accessed from any location, ensuring consistent communication across all your sites.

  • Empowering Flexible and Remote Workers

The COVID-19 pandemic highlighted the importance of remote work and flexible arrangements. These work patterns are expected to continue shaping the future of work. A centralised UC system empowers your employees to access their work materials from anywhere. By simply signing in, they can utilise the necessary tools and seamlessly communicate with colleagues.

UC simplifies work life by eliminating the need for physical interactions and providing access to work resources and communication channels on various devices. Whether using a smartphone or laptop, your employees can enjoy the convenience and flexibility of unified communications.

  • Streamlining Workflows

Unified communication solutions make work life easier for your employees. No longer will they need to physically approach colleagues for simple administrative queries or relocate their desks due to data stored on specific computers. UC takes care of these issues and manages all communication efficiently.

If your team members are comfortable working from their smartphones or laptops, they’ll find UC to be a valuable asset. It provides a stress-free environment by allowing them to work with their preferred devices.

  • Future-Proof Internet Services

The year 2025 brings significant changes to the telecommunications landscape. Legacy telephone systems relying on PSTN or ISDN lines will become obsolete. In 2015, BT announced the discontinuation of legacy lines by 2025, prompting a transition to internet-based telephone calls.

By adopting a UC service that utilises Voice over Internet Protocol (VoIP), you can ensure superior voice quality and future-proof your business. UC leverages the power of the internet, providing a reliable and forward-looking solution for your communication needs.

  • Cost Reduction

UC offers cost-saving benefits in various ways. Firstly, it involves minimal capital investment as it operates on a subscription-based model. Deployment and maintenance processes are also faster and often more cost-effective. 

  • Enhanced Customer Experience

Unified Communications not only improves internal communication but also has a positive impact on customer experience. With UC, your team can respond to customer queries and requests more efficiently and effectively. The ability to seamlessly switch between communication channels and access relevant customer information in real-time ensures a prompt and personalised response. This leads to higher customer satisfaction and loyalty, ultimately benefiting your business’s reputation and bottom line.

Moreover, UC enables features such as call routing and queuing, which ensure that customer calls are directed to the right person or department, reducing wait times and enhancing overall service quality. By providing a unified and streamlined communication experience, UC empowers your team to deliver exceptional customer service.

  • Increased Collaboration and Innovation

Unified Communications fosters a collaborative work environment that encourages teamwork, idea sharing, and innovation. By providing a centralised platform for communication, UC facilitates seamless collaboration among employees, regardless of their physical locations. Team members can easily connect, share files, and collaborate on projects in real-time, enhancing productivity and creativity.

UC’s integration with various productivity tools, such as project management software and document sharing platforms, further supports collaborative workflows. Through video conferencing and screen sharing capabilities, remote and distributed teams can engage in virtual meetings, brainstorming sessions, and training programs, fostering a sense of unity and shared purpose.

By breaking down communication barriers and promoting collaboration, UC enables your business to harness the collective expertise and creativity of your team, driving innovation and achieving business objectives more effectively.

In summary, Unified Communications offers a range of benefits, including increased productivity, seamless collaboration, support for remote and flexible work, streamlined workflows, future-proofing of communication systems, cost reduction, improved customer experience, and enhanced collaboration and innovation. By leveraging the power of UC, businesses can optimise their communication processes and gain a competitive edge in today’s dynamic and interconnected world.

So Why Square One Network

Choosing Square One Network as your UC partner is an excellent decision because we embody a set of core values that align perfectly with your needs. Firstly, our commitment to “Mobile First” ensures that we prioritise seamless connectivity and accessibility across all devices, empowering your team to stay connected and productive wherever they are. 

Secondly, our “Passion and Experience” drive us to deliver exceptional UC solutions, backed by years of expertise and a genuine enthusiasm for what we do. We thrive on staying at the forefront of industry trends and technologies, embracing the “Emerging & Innovative” to provide you with cutting-edge solutions that give you a competitive edge. Lastly, our dedication to “Personable Service” means that we understand the importance of personalised support and tailored solutions, ensuring that your unique requirements are met with care and attention. 

With Square One Network, you can expect a partnership built on these core values, resulting in a seamless, passionate, and innovative UC experience.