Our customers stay with us because they love what we do.
Read our case studies and testimonials, and find out why Square One has some of the best numbers in the telecommunications industry.
Reid Lifting
Established in 1996, REID Lifting has been combining innovative design with expert engineering to create lightweight, portable, aluminium lifting systems from their headquarters in Monmouthshire, for almost 30 years.
Continual growth meant that the telephony requirements for the business had changed, and REID Lifting needed a telephony solution that would integrate with both their CRM system and Microsoft Teams, neither of which were possible with their existing telephone system. Square One Network were able to deploy the new telephony solution with minimal disruption or downtime. Integration between the Telephony, Microsoft Teams and their CRM system means that the REID Lifting team only need to enter data once, which has streamlined operations and improved productivity.
“We are really thankful for Andy, I get on really well with him, he’s incredibly approachable and very friendly – there were cheaper alternatives, but service carries much more weight for us, he’s quality!”
Lloyd Murray , IT Manager
Ian Williams Carpentry
Ian Williams Carpentry (IWC) is the leading carpentry contractor throughout Wales and the South-West of England, covering a range of industry sectors including health, education, residential, government and retail, providing supply-and-fix carpentry packages with contract values of up to £5 million.
IWC were looking for a flexible solution that would enable home and remote working and be scalable to meet future demands. We were able to provide a cloud-based telephony solution, with a mobile phone application which enabled calls to be redirected from the office number to home worker mobiles. Calls to the office can now be quickly transferred to colleagues regardless of their location. The IWC team are now able to work seamlessly from home and the delivery team can now be contacted much easier. This has improved both productivity and customer service.
“Support is a thousand times better than from our previous provider. If I email Square One with any issues, I always get a prompt response and I know if I call in, I will get an immediate response – this is a massive improvement.“
Annemarie Jenkins, Quality & Environmental Manager
Aramark
Aramark is a global food service and facilities services provider catering to diverse industries such as education, prisons, defence, healthcare, business and leisure. Customers include Alton Towers, Chessington World of Adventures, Legoland, Warner Bros and the Ministry of Defence. They also provide offshore workplaces with the best possible food and living arrangements so employees can perform their day-to-day responsibilities productively and efficiently. This requires a range of mobile access for staff and devices such as 4G routers, throughout the UK, NI and beyond.
We have been able to consolidate mobile services for Aramark, providing them with access to all major networks through a single invoice and single provider, enhancing flexibility and efficiency. Optimised plans and proactive account management and lead to cost savings, streamlined administration and improved overall mobile operations.
“The account management and support from Square One is second to none, a massive improvement, with far less administration after each bill.“
Christopher Thompson, Technology Strategy Director
Solsoft
Solsoft is a well-established provider of IT support and managed services, specialising in Next Generation Technology Strategy and Support for SMEs (Small Medium Enterprises) and NFPs (Not For Profit organisations) across the UK and beyond. With a focus on delivering comprehensive technology solutions, Solsoft offers expertise in aligning technology with business objectives and providing ongoing support to optimise organisational performance.
Square One has been able to provide Solsoft with a reliable and efficient connectivity platform and become a strategic partner enhancing the Solsoft service offerings both internally and to their clients. Our professionalism, proactive approach, quick response times and efficient quoting processes have greatly helped Solsoft maintain momentum with client engagements.
“It’s refreshing to deal with one person that knows our account… services have been deployed in a variety of sites all over the UK including care homes and charities“
Dominic Lewis, Technology Alignment Manager
Town and Country Heating and Plumbing
As the leading provider of heating and plumbing services in Gloucestershire, Town & Country Heating and Plumbing faced a critical issue with their telecommunications system, hindering their ability to make and receive calls. Despite numerous fault reports to their existing provider, they received only automated responses without any resolution insight. Managing Director, Nathan Loveridge, reached out to Square One Network for help.
An on-site assessment meant we were not only able to identify and rectify the fault but we were able to suggest a superior solution with integrated a mix of physical handsets, soft-phones, and mobile client licenses, which has provided Town & Country with greater flexibility and control over their communication infrastructure. The introduction of additional telephony features such as call recording, analytics and call monitoring has enabled Town & Country to deliver enhanced customer service capabilities, positioning Town and Country for continued growth and success in their industry.
“It’s been great partnering with an organisation that shares our values for service, integrity and trust. The team at Square One are quick to respond and deliver a far more personalised service.“
Nathan Loveridge, Managing Director
Version 1
Version 1 are a leading Irish IT company based in Dublin and have been trusted by the world’s leading brand for over 20 Years.
“When Version 1 first ventured into the UK market in 2013 we needed partners with the local knowledge, customer-first attitude and an attention to detail that allowed us to focus on our own business. We found that company in Square One. In 3 short years we have grown from 250 to 750 people and Square One have been with us every step of the way, like a natural extension to our IT Team, ensuring our comms requirements are managed and our users supported in a truly excellent manner.”
Dara Keher, Group IT Manager.
Square One MD Dave Allen explains how we were able to help a Gloucestershire based heating and plumbing business.
MD Dave Allen explains how Square One Network overcame mobile challenges, optimised costs and enhanced operational efficiency for a global food service provider.
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