Our customers stay with us because they love what we do
Read our case studies and testimonials, and find out why Square One Network over 97% customer retention.
“The account management and support from Square One is second to none, a massive improvement..”
Christopher Thompson
Technology Strategy Director, Aramark
Dewis Housing
Square One Delivers Reliable Communications for Welsh Charity Supporting Young People.
Dewis Housing is a Welsh charity supporting vulnerable young people across Neath Port Talbot and Bridgend. After years of poor service from a national provider, Square One Network delivered a simpler, more reliable communications solution backed by responsive local support, proactive account management and significantly lower monthly costs, allowing more of the charity’s resources to be directed towards the people who need them most.
“Engineers came out when they said they would, everything was delivered when they said it would be delivered, and it was just a very helpful and personable customer service team.”
Bronwen Ward
Business Administrator
Woodstock Homes
Square One Builds Strong Foundations for Growth with Reliable Business Connectivity for Bristol Based Woodstock Homes.
As a regional house builder managing multiple live developments, Woodstock Homes needed fast, flexible connectivity for site offices without the delays often associated with traditional fixed-line installations. Square One helped solve this by providing mobile data solutions that could be deployed quickly and moved between developments as projects progressed.
Beyond connectivity, Woodstock Homes values Square One’s personal approach, rapid response times, and hands-on support – including resolving urgent overseas mobile issues outside normal business hours. The long-term partnership continues to support the company’s growth plans with reliable communications and dependable service.
“If you find a supplier that you’re happy with, where you know you’re going to get good service, a good response, and friendly people to deal with, then there’s no need to look elsewhere.”
Rob Pearce
Director
Ian Williams Carpentry
Square One delivers a massive improvement to telephony solution, service and support for leading carpentry contractor IWC (Ian Williams Carpentry).
IWC were looking for a flexible solution that would enable home and remote working and be scalable to meet future demands. We were able to provide a cloud-based telephony solution, with a mobile phone application which enabled calls to be redirected from the office number to home worker mobiles. Calls to the office can now be quickly transferred to colleagues regardless of their location. The IWC team are now able to work seamlessly from home and the delivery team can now be contacted much easier. This has improved both productivity and customer service.
“Support is a thousand times better than from our previous provider. If I email Square One with any issues, I always get a prompt response and I know if I call in, I will get an immediate response – this is a massive improvement.“
Annemarie Jenkins
Quality & Environmental Manager
REID Lifting
Square One improves productivity and delivers valued service and support to Monmouthshire based engineering firm.
Continual growth meant that the telephony requirements for the business had changed, and REID Lifting needed a telephony solution that would integrate with both their CRM system and Microsoft Teams, neither of which were possible with their existing telephone system. Square One Network were able to deploy the new telephony solution with minimal disruption or downtime. Integration between the Telephony, Microsoft Teams and their CRM system means that the REID Lifting team only need to enter data once, which has streamlined operations and improved productivity.
“We are really thankful for Andy, I get on really well with him, he’s incredibly approachable and very friendly – there were cheaper alternatives, but service carries much more weight for us, he’s quality!”
Lloyd Murray
IT Manager
Aramark
Square One overcomes mobile challenges, optimises costs and enhances operational efficiency for global service providers Aramark.
Aramark is a global food service and facilities services provider catering to diverse industries such as education, prisons, defence, healthcare, business and leisure. Customers include Alton Towers, Chessington World of Adventures, Legoland, Warner Bros and the Ministry of Defence. They also provide offshore workplaces with the best possible food and living arrangements so employees can perform their day-to-day responsibilities productively and efficiently. This requires a range of mobile access for staff and devices such as 4G routers, throughout the UK, NI and beyond.
We have been able to consolidate mobile services for Aramark, providing them with access to all major networks through a single invoice and single provider, enhancing flexibility and efficiency. Optimised plans and proactive account management and lead to cost savings, streamlined administration and improved overall mobile operations.
“The account management and support from Square One is second to none, a massive improvement, with far less administration after each bill.“
Christopher Thompson
Technology Strategy Director
Town and Country Heating and Plumbing
Square One Consolidates Telecommunications for Gloucestershire Based Town & Country Heating & Plumbing.
As the leading provider of heating and plumbing services in Gloucestershire, Town & Country Heating and Plumbing faced a critical issue with their telecommunications system, hindering their ability to make and receive calls. Despite numerous fault reports to their existing provider, they received only automated responses without any resolution insight. Managing Director, Nathan Loveridge, reached out to Square One Network for help.
An on-site assessment meant we were not only able to identify and rectify the fault but we were able to suggest a superior solution with integrated a mix of physical handsets, soft-phones, and mobile client licenses, which has provided Town & Country with greater flexibility and control over their communication infrastructure. The introduction of additional telephony features such as call recording, analytics and call monitoring has enabled Town & Country to deliver enhanced customer service capabilities, positioning Town and Country for continued growth and success in their industry.
“It’s been great partnering with an organisation that shares our values for service, integrity and trust. The team at Square One are quick to respond and deliver a far more personalised service.“
Nathan Loveridge
Managing Director
Solsoft
Square One Delivers Enhanced Connectivity and Customer Service for IT Support and Managed Services Provider Solsoft.
Solsoft is a well-established provider of IT support and managed services, specialising in Next Generation Technology Strategy and Support for SMEs (Small Medium Enterprises) and NFPs (Not For Profit organisations) across the UK and beyond. With a focus on delivering comprehensive technology solutions, Solsoft offers expertise in aligning technology with business objectives and providing ongoing support to optimise organisational performance.
Square One has been able to provide Solsoft with a reliable and efficient connectivity platform and become a strategic partner enhancing the Solsoft service offerings both internally and to their clients. Our professionalism, proactive approach, quick response times and efficient quoting processes have greatly helped Solsoft maintain momentum with client engagements.
“It’s refreshing to deal with one person that knows our account… services have been deployed in a variety of sites all over the UK including care homes and charities“
Dominic Lewis
Technology Alignment Manager
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