Our Numbers Speak for Themselves
At Square One, we are proud to boast some of the best numbers in the industry:
97%
Customer Retention
98%
Customer Service Satisfaction
+37
NPS Score
Our customers and employees love what we do.
What we do is guided by who we are and what our customers ask for.
We provide support when our customers need it
Our service desk operates 08:00 to 20:00 Mon-Fri and is on call at weekends as standard.
Access to service desk is available via telephone, email and online. Dedicated personnel are available through phone and email.
Out of hours engineering support is provided through a duty engineering team at weekends.
Dedicated account management: Square One Network has dedicated customer service representatives who are available to engage all elements of the business to support emerging customer needs.
We provide customers with a personable service
Proactive – informing, advising and alerting customers
Supportive – extended support hours as standard, personal proactive account management
We listen and act on what you tell us
We offer independence and choice of services and solutions
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