Seamless communications, shaped around your business
Your team needs simple, secure tools that just work – whether they’re at desks, on the shop floor, or out on the road. The Ericsson-LG iPECS from Square One Network gives you reliable cloud calling, messaging and collaboration in one place, backed by Square One’s friendly local support.
What is iPECS?
iPECS is a modern, cloud-hosted phone system that brings all your business communications into a single, easy-to-manage platform – so you can scale fast, work from anywhere and keep every conversation crystal clear.
Built on decades of innovation from Ericsson and LG – and trusted by over 15 million users worldwide – iPECS blends heritage with cutting-edge features to keep your business talking.
Flexible deployment to suit your business
The Ericsson‑LG iPECS offers true deployment flexibility: you can run it on‑premises, completely hosted within your own infrastructure, or opt for a hybrid model, combining local and cloud-based elements to meet changing needs. Whether you prefer complete local control or a blend of on‑site and cloud functionality, iPECS delivers identical feature parity across all options, ensuring seamless integration and scalability without compromise.
Key Business Benefits of iPECS
- Be productive – One place for calls, video, messaging and presence makes every day simpler for your team.
- Be scalable – Add users or whole sites in minutes and pay only for what you need.
- Be secure – Hosted in highly secure, resilient UK data centres for maximum uptime and peace of mind.
- Be available – Smart routing, presence and mobility features help you pick up every opportunity.
- Be future-proof – The UK’s traditional phone lines are being switched off by January 2027; iPECS runs over the internet, so you’re ready now.
- Be adaptable – Choose from a wide range of optional apps and integrations to tailor iPECS to the way you work.
Standout Features
- Unified communications – Calling, video, chat and presence across desktop, browser and mobile.
- Real-time visibility – See who’s available, transfer and manage calls in a click.
- Actionable insights – Live dashboards and reports help you spot trends and improve performance.
- Microsoft Teams & CRM integrations – Click-to-call, screen-pops and activity logging with Teams and major CRMs.
- Built for hybrid work – Keep your office, home and mobile workers fully connected.
Popular add-ons (simply pick what you need)
- iPECS ONE – Browser and mobile app for voice, video and messaging from anywhere.
- iPECS Analytics – Custom dashboards, wallboards and KPI reports for smarter resource planning.
- CONNECT for iPECS – Bring calls, chat and your favourite cloud tools into one screen; even manage WhatsApp Business within the interface.
- CONTACT for iPECS – Omni-channel customer service (voice, SMS, WhatsApp, social) with unified management and analytics.
- ENGAGE – Simple website widget for click-to-call, video and AI-powered webchat to boost conversion and service.
- Sidekick – Automatic call transcripts, concise AI summaries and sentiment scoring to speed up follow-ups.
- ANYWHERE for iPECS – A smart SIM that makes your mobile an extension of the phone system—no apps required.
- PCI for iPECS – Take card payments by phone the compliant, hassle-free way.
- Teams calling (via Call2Teams) – Make and take iPECS calls inside Microsoft Teams, plus advanced features like call recording.
Need help deciding? Our team can guide you through the benefits of each deployment model – from full local control to scalable hybrid – and help tailor a solution perfectly aligned with your business goals.
Devices you can rely on
Choose from a full range of ergonomic desk phones, cordless DECT handsets and noise-cancelling headsets – so every role gets the right tool for the job. Executive touch-screen models through to cost-effective options are available.
Who is it for?
iPECS is ideal for organisations that want a flexible, secure and easy-to-manage communications platform built for hybrid working and growth.
Which deployment is right for you?
On-Premises – Ideal for businesses that need complete control over their phone system. This option suits organisations in highly regulated sectors (like finance, healthcare, or legal), companies with strong in-house IT teams, or sites where internet reliability is limited. With everything hosted locally, you get maximum security, resilience, and control.
Hybrid – A smart choice for businesses that want the best of both worlds. Hybrid deployment combines the reliability of an on-premises system with the flexibility of cloud. It’s perfect for companies with multiple sites, remote teams, or seasonal staff, and for businesses that want a smooth transition towards cloud communications while keeping a local core system in place.
Cloud – Perfect for businesses that want simplicity, flexibility, and low upfront costs. With everything hosted in the cloud, there’s no need for on-site hardware or maintenance. It’s ideal for small and medium-sized businesses, fast-growing companies, or those with remote and mobile teams who need to stay connected anywhere. Cloud deployment also makes it easy to scale up or down as your business changes.
Need help deciding?
Our team can guide you through the benefits of each deployment model – from full local control to scalable hybrid – and help tailor a solution perfectly aligned with your business goals.
Why Choose Square One Network as Your iPECS Partner?
- Local, personal support – Based in Bristol, our friendly team solves most issues in a single call.
- Tailored setup – We configure iPECS around your workflows, integrations and KPIs.
- Hassle-free number porting – We’ll move your numbers with minimal disruption.
- Training and adoption – We make sure your people get the most from every feature.
- Proactive reviews – Regular check-ins to align your setup with changing business goals.
With Square One Network, you’re not just buying a product – you’re gaining a long-term partner invested in your success.
Get in Touch
Ready to modernise your telephony? Book a free consultation and we’ll show you how iPECS can improve customer experience and team productivity.
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