02 December 2025
Meet Rhiannon Williams Tarling – our Technical Service Manager.
From customer escalations to platform improvements, she’s the steady hand making complex issues feel simple.
Why we’re celebrating Rhiannon
Brilliant technical expertise
Rhiannon is the kind of engineer-leader who pairs deep technical judgement with crisp communication. Day to day, that means keeping contract milestones on track, tightening our network standards, and ensuring hardware workflows run smoothly – the quiet, crucial work that keeps customers delighted.
A champion’s mindset (with a Shinai)
Outside work, Rhiannon’s love of kendo brings a martial art’s focus to her week: respect, timing, and sharp execution. It’s no surprise those same qualities show up in incident triage and change reviews.
Odd socks, singular style
If you’ve spotted the odd socks, you’ve already guessed: Rhiannon brings her whole self to work. That splash of colour is a reminder that our team thrives when individuality isn’t just welcome – it’s part of the culture.
The impact customers feel
In solution materials and bid packs, our support operation is frequently praised for clarity and speed – attributes Rhiannon models and amplifies. Clients describe “great communication,” “clear instructions,” and “responsive support” that make complex issues “quick and seamless.”
Fast facts
- Role: Technical Service Manager
- Focus: Reliability engineering, network standards, service operations (evidenced by threads like standardising routers)
- Outside work: Kendo enthusiast and wearer of delightfully odd socks
Into Kendo?
Want to swap kendo tips or collaborate on a service improvement idea? Speak to Rhiannon when you next call the office.
