How Healthy Are Your Business Communications? Find Out in Just a Few Minutes

28 September 2026

When was the last time you really looked at how well your business communicates?

Not whether the phones are ringing or whether Teams is working, but whether customers can consistently reach the right people, whether missed calls are visible, whether employees can communicate effectively wherever they’re working, and whether potential sales opportunities could be slipping through the cracks.

To help businesses answer those questions, Square One Network has launched its new Business Communication Health Check – a quick online assessment designed to identify potential weaknesses in the way your organisation communicates.

It takes just a few minutes to complete and provides an instant, personalised assessment of your current communications setup.

Why take a Communication Health Check?

Business communications have changed significantly. Employees may be working across the office, home and on the move, while customers still expect to be able to reach the right person quickly.

The problem is that many businesses don’t know where the gaps are.

Do you know when a customer call goes unanswered? Can you see meaningful information about call volumes and response times? What happens when someone can’t reach the person they need? Does your phone system work just as effectively for people working remotely as it does for those in the office?

These are some of the questions our Health Check explores.

Rather than focusing simply on the technology you have, the assessment looks at what actually happens when your employees and customers try to communicate.

What will you discover?

Once you’ve answered eight straightforward questions, you’ll receive an immediate Communication Health Score out of 100, together with an assessment of what that score could mean for your business.

Your personalised results highlight areas that are working well, potential watch-outs and practical opportunities for improvement.

For example, the Health Check can identify issues around missed-call visibility, customer accessibility, hybrid working and the ability to analyse call activity. square-one-communication-health…

You’ll also see your answers alongside the assessment, helping you understand how your current working practices have contributed to your score.

Get your personalised report

As well as seeing your results immediately on screen, you can generate a personalised PDF report to keep, share with colleagues or use as the starting point for an internal discussion.

The report brings together your score, findings, key watch-outs and potential areas for improvement in one straightforward document.

And there’s no obligation to change anything.

The purpose of the Health Check is to give you a clearer picture of where you are today and highlight areas that may be worth investigating.

Turning the findings into an opportunity

Sometimes relatively small changes can make a significant difference.

Better call routing could help ensure customers reach the right person. Improved analytics could make previously invisible missed calls visible. And a modern communications platform could make it easier for office, home and mobile employees to work as one team.

These are exactly the types of opportunities highlighted within the personalised Health Check report. square-one-communication-health…

If the results identify something that concerns you, the Square One team can then talk through the findings with you, look at your existing setup and help determine whether there is a practical case for making changes.