30 July 2026
When organisations choose a new communications provider, they’re rarely just looking for lower costs. They’re looking for reliability, responsive support and the confidence that someone will be there when they need them.
That’s exactly what Dewis Housing, a Welsh charity supporting vulnerable young people across Neath Port Talbot and Bridgend, was looking for when it partnered with Square One Network.
A Story That Reflects What Matters Most
Every organisation has different requirements, but the challenges Dewis faced will be familiar to many businesses.
After years of dealing with inconsistent customer service, complex billing and a lack of continuity from a large national provider, the charity wanted a communications partner that understood its needs and delivered on its promises.
Working together, we helped simplify communications across multiple sites, reduce ongoing telecoms costs and provide the proactive local support the team had been missing.
More Than Technology
What stands out most in the Dewis story isn’t the technology – it’s the relationship. As Business Administrator Bronwen Ward explains:
“The difference is that somebody always gets back to you. There’s always somebody at the end of the phone – somebody you can put a name or a face to, which is a joy.”
For us, that’s exactly what business communications should be about.
Read the Full Story
The full customer success story explores how Dewis Housing:
- Reduced monthly telecoms costs
- Simplified communications across multiple locations
- Benefited from proactive local account management
- Found a communications partner they can rely on
- Freed up more resources to focus on supporting vulnerable young people
If you’re wondering whether your current telecoms provider is delivering the service and value your organisation deserves, the Dewis Housing story is well worth a read.
Read the full Dewis Housing Customer Success Story here
