11 May 2025
At Square One Network, we pride ourselves on delivering exceptional service and support to our customers. One of the key figures behind our success is Lisa Rose, our Operations Director. Lisa’s commitment to excellence and her unwavering dedication to our customers have made a significant impact on Square One Network.
Lisa has been instrumental in shaping the customer experience at Square One Network. Her role involves overseeing the support side of the business, ensuring that every interaction with our service desk exceeds customer expectations. Lisa actively seeks feedback from our customers, using their insights to drive positive change.
This proactive approach allows us to address any issues promptly and continuously improve the overall customer experience.
One of Lisa’s notable achievements is her involvement in the Customer Excellence Award. Under her leadership, Square One Network has implemented robust methods to monitor customer satisfaction levels.
This high level of satisfaction reflects the exceptional service that Lisa and her team provide.
Lisa’s work extends beyond customer feedback. She plays a crucial role in managing new requirements and ensuring that our services are tailored to meet the unique needs of each customer. Her meticulous attention to detail and her ability to coordinate with various departments have been pivotal in delivering seamless and personalised services.
In addition to her operational responsibilities, Lisa is also involved in strategic initiatives. Her efforts have been recognised by our clients, who have praised her responsiveness and effective management of their requirements.
Lisa’s leadership and dedication has not gone unnoticed. Her ability to foster strong relationships with both customers and colleagues has made her an invaluable asset to Square One Network. Her contributions have not only improved our service delivery but have also strengthened our reputation as a customer-centric organisation.
In conclusion, Lisa exemplifies the values and commitment that Square One Network stands for. Her tireless efforts to enhance customer experience, her strategic vision, and her dedication to excellence have made a lasting impact on our organisation and our customers.
We are proud to have Lisa as part of our team and look forward to her continued contributions to our success.
Asked about her experience at Square One, this is what Lisa said:
“What initially drew me to Square One Network was its strong core values and genuine customer-first approach, but what truly ignited my passion was discovering a vibrant, supportive team that feels like family. From day one of meeting Dave Allen and the team, I was welcomed into an environment bursting with creativity, collaboration, and an authentic drive to grow together. Square One isn’t just about delivering for customers, it’s about doing it with passion, empathy, and purpose, aligning our professional efforts with the needs and pain they experience.
With over 30 years in telecoms, finding a place like this where people matter and making a real impact is the goal has been both refreshing and deeply fulfilling. The passion that initially brought me here still fuels my dedication and enthusiasm every day!!”
A bit about Lisa
Lisa is devoted to her three children and has a deep love for travel, always seeking out new destinations whenever the opportunity arises. She has a strong passion for gardening, which provides a sense of relaxation and a meaningful connection to nature her garden is truly her haven. Lisa also enjoys spending time outdoors walking, finding it a great way to unwind.
She is actively involved in her local community and her daughter’s school, regularly participating in charity work and fundraising activities. Lisa runs a free quarterly pop-up salon at a nearby care home, offering haircuts and styling—with a touch of glamour—for elderly residents who cherish both the pampering and the warm company. When time allows, she also volunteers as a chaperone on school day trips.
Creative by nature, Lisa enjoys arts and crafts, especially painting in the sun, and she has a keen interest in photography. This year, she has set herself the challenge of climbing one mountain each month, already having completed peaks such as Snowdon and Pen Y Fan. Onward and upwards!
At Square One Network, leaders like Lisa Rose remind us that true excellence comes from passion, purpose, and a genuine commitment to people- both customers and colleagues. Her journey and leadership continue to inspire our team and shape our future. Here’s to many more milestones, with Lisa helping lead the way.
