03 November 2022

VoIP phone systems have been hailed as the best telecommunication solutions in the modern, internet-driven era. It’s scalable, affordable and comes with a host of features. There’s a reason why it’s much-praised and widely adopted for businesses.

There’s a lot to love about VoIP phone systems. But making the best business decisions requires the right information to inform those decisions. You need first to understand how it works to understand how it delivers such rave-worthy results.

What is Voice over Internet Protocol (VoIP)?

VoIP is a system that uses the internet to route phone calls. The Voice over Internet Protocol takes analogue audio signals, digitalises them, and then compresses the signal. The signal is then sent over the internet as those digitised, compressed packets.

On the other side, the VoIP system receives these VoIP packets, decodes them and then converts them back into analogue audio signals. These are then sent to a VoIP handset just like a regular phone call.

Making all of this possible is the VoIP hardware and software that converts the phone calls into VoIP packets and vice versa. All VoIP systems come with a VoIP adapter, VoIP gateway or an IP PBX to make VoIP calls possible.

5 Advantages of Using a VoIP Phone System For Your Business

Now that you understand the mechanics, it’s easier to understand the benefits.

1. VoIP is more affordable than traditional phone systems

VoIP systems are a lot more affordable than their traditional counterparts. The upfront VoIP hardware costs are generally lower, and VoIP calls cost a lot less (or nothing at all) than regular phone calls.

What’s more, VoIP systems often come with free or discounted long-distance rates, which can further lower your business’s VoIP costs.

2. VoIP is more flexible than traditional phone systems

VoIP systems are more flexible than traditional phone systems. VoIP systems are software-based, which means they can be easily scaled up or down to meet the changing needs of your business.

3. VoIP offers more features than traditional phone systems

VoIP systems offer a range of features that are either not available through traditional phone systems or are more expensive with traditional phone systems. VoIP features include voicemail, caller ID, conference calling, call forwarding, 3-way calling, voicemail to email and more.

4. VoIP offers better call quality than traditional phone systems

VoIP calls are generally clearer and have fewer dropped calls than regular phone calls. This is thanks to it being internet based. VoIP uses a broadband internet connection, whereas regular phone calls are routed over the public switched telephone network (PSTN).

Adding to the clarity is unique VoIP hardware and software, such as the VoIP handset, VoIP adapter or VoIP smartphone app, all of which can improve clarity.

5. VoIP is more mobile than traditional phone systems

VoIP systems are more mobile than traditional phone systems, thanks again to VoIP being internet based. VoIP calls can be made from anywhere there’s an internet connection. This could be a VoIP handset at your desk, a VoIP app on your smartphone or even a VoIP adapter connected to your laptop.

Keeping Your Business Afloat in a Disaster

If there is a thread that weaves throughout the advantages of VoIP, it is flexibility–the most valuable feature of any business solution in the current business landscape. Flexibility is essential in an effective disaster recovery plan

VoIP-powered businesses have the agility to vacate the office at a moment’s notice without having to go offline. They can add features to the system to weather any storm. They can communicate with staff anywhere in the world. No matter what nature, clients or customers throw at them, they can adapt in no time to put their best foot forward.

To get a VoIP solution that keeps your business agile and competitive, contact Square One today.